8D reports: process complaints in a structured way
The structured 8D workflow guides you through handling customer and supplier complaints – from the problem description through 5-Why root cause analysis to containment and corrective actions. Documents and evidence attach directly to the report.
What 8D Reports & Complaints offers
How it works in practice
A customer complaint comes in: you open the 8D report, describe the problem, and secure delivery capability with a containment action. You work out the true root cause via 5-Why and plan the corrective actions – with due dates and automatic escalation through action management. You attach evidence and photos directly, and hand the finished report to your customer as a PDF in your corporate design.
Related features
Actions / CAPA
Track corrective and preventive actions with due dates and escalation.
Learn more →Plan & Conduct Audits
The entire audit process in your browser: plan, conduct on-site on a tablet, and evaluate.
Learn more →Reports in Your Corporate Design
PDF reports with your logo and brand colors, dashboards with KPIs.
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