IMS-Audit
Cloud feature

KPIs & quality objectives: measurable, monitored, verifiable

The auditor does not only ask whether quality objectives exist – but whether they are monitored and what happens when they are missed. In many companies these objectives live in a spreadsheet that is dug out once a year for the management review. The KPIs & quality objectives module brings them into the management system: every objective has a target, a responsible person and a recording rhythm, you enter the actual value per period, and a traffic light shows whether the objective is achieved, at risk or missed – in line with ISO 9001 clause 6.2 and, by analogy, for environmental and OH&S objectives under ISO 14001 and ISO 45001.

In detail

What KPIs & quality objectives offers

Measurable objectives with target, direction (at least, at most, exactly) and a freely chosen unit – per cent, pieces, days, hours
Recording rhythm per objective: monthly, quarterly or yearly – the program creates the periods of the target year itself
Target/actual per period with comment; actual values are saved as soon as you leave the field
Traffic light per period and per objective: achieved, at risk, missed – you define the tolerance band yourself
A different target for individual periods, for example during a ramp-up phase
Responsible person, process and site per objective – company-wide objectives or objectives per plant and site
Quick filters with counters: active, achieved, at risk, missed, no actual value, closed
Close objectives with a closing note and reopen them if needed – the history per target year remains as evidence
Automatic numbering per target year (Z-2026-01)
The management review fills the section “Achievement of objectives” automatically – with a comparison to the previous period and a jump into each objective
Separate permissions for read, create, edit and delete; objectives of a site are visible only to its users
In everyday audit work

How it works in practice

At the start of the year the quality manager sets up the objectives: on-time delivery at least 95 %, at most three customer complaints per month, quotation lead time at most five days. On the fifth working day of the following month the responsible persons enter their actual values – the filter “No actual value” shows where something is still missing. If on-time delivery slips into the amber band in May, the reason is in the comment. And when the management review comes round in autumn, the section “Achievement of objectives” is already filled: eight objectives, four achieved, three at risk, none missed – with a comparison to the previous year and without retyping a single figure.

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